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Services

Scope of Red Castle Services

Developing communities, preserving assets, and fostering growth require a strong, specialized partner capable of relieving you from the burden of complementary services, organizing the workplace, and enabling you to focus on core business activities. A reliable partner provides proper guidance through reports that include monitoring and evaluation, opening new horizons for growth. This can only be achieved through the collective efforts and support of partners.

We believe in the importance of partnership between institutions to ensure sustainable development and bring real progress to the lives of those we serve by providing a safe, healthy, organized, and interactive environment. Our partnership is reflected in the following services:

Facility and Asset Management

By choosing Red Castle, you relieve yourself from the burden of multiple service providers, consolidating all services under a single provider that operates under the "One Team" model. This approach allows for diverse skills and multifunctional responsibilities across various service domains. We implement both short-term and long-term plans to protect assets, lives, and properties through effective programs such as preventive and reactive maintenance, security strategies, and environmental management. These measures ensure a well-organized workplace with a clean, healthy, and secure environment, along with added-value services tailored to the needs of your business environment.

Property Management & Occupants’ Associations

We oversee resorts, residential, commercial, and industrial properties, including apartments, villas, residential compounds, and shopping centers. Our role involves acting on behalf of property owners to maintain the asset's value, generate revenue through leasing or utilization, and provide financial reporting and legal consultation.

We also specialize in organizing and managing occupants' associations, ensuring fair cost allocation based on budgets, issuing account statements, and collecting dues to maintain project efficiency and sustain its lifecycle.

Project Management & Technical Support

Temporary projects that fall outside a company’s core activities require specialized management to ensure completion on time, within budget, and at the expected quality. This is where Red Castle's Project Management services come in. Additionally, Red Castle provides technical support from the project's inception, bridging the gap between design intentions, operational outcomes, and end-user experience. This support can be beneficial at any stage of a project, helping to reduce operational costs, extend the project's lifespan, and enhance usability.

Additional Services

To help businesses focus on their core activities, Red Castle offers a diverse range of auxiliary services designed to save clients time, effort, and enhance performance accuracy.

These services support the work environment by improving product quality, assisting team efficiency, and enhancing customer satisfaction and loyalty. Our additional services reflect true partnership, ensuring that Red Castle delivers an integrated support system tailored to our clients' needs.

First: Facility and Asset Management

Maintenance Services

Red Castle’s premium maintenance management services are the backbone of asset preservation, ensuring their efficiency and longevity. We develop maintenance plans, monitor systems, and implement support programs to maintain peak performance in your facilities while ensuring a safe and comfortable environment for occupants and workers.

Our approach is distinct—it prioritizes proactive maintenance strategies to preserve properties, delivering the right service, at the right cost, at the right time. We do not operate as mere contractors but as service partners, providing the optimal combination of technical skills, resources, systematic controls, and methodologies aimed at enhancing workplace productivity while reducing overall costs for our clients.

Comprehensive Maintenance Services

Red Castle offers a wide range of technical, electrical, and mechanical maintenance services, catering to various building environments, including residential, commercial, administrative, industrial, and public facilities.

Our services include:

  • Electrical systems & distribution networks
  • Water systems & general plumbing services
  • HVAC (Heating, Ventilation & Air Conditioning) systems
  • Sanitation & sewage systems
  • Irrigation networks
  • Building management systems (BMS)
  • Infrastructure maintenance
  • Civil works
  • Restoration & renovations
  • Swimming pools maintenance
  • Elevators & escalators maintenance
  • Energy management services
  • Fire safety & alarm systems
  • Automatic fire suppression systems
  • Low-current electrical networks
  • Generators maintenance

By integrating expertise with cutting-edge methodologies, Red Castle ensures operational excellence and long-term sustainability in facility management.

Landscape Maintenance & Green Spaces

Our specialized team of agriculture and landscaping experts provides high-quality, diverse services while adhering to safe work practices to enhance customer satisfaction. We offer tree planting, landscaping, and maintenance of green spaces for commercial sectors, including corporate offices, banks, factories, clubs, hotels, and resorts, as well as residential areas, including private gardens and green spaces around homes.

Our core mission is to help create and maintain aesthetically pleasing and sustainable outdoor landscapes all year round.

Our Services Include:

  • Green space maintenance programs
  • Lawn mowing and turf management
  • Hedge trimming and tree pruning
  • Fertilization, weed, and pest control
  • Irrigation network maintenance, leveling, and soil enrichment (sand & compost)
  • Maintenance of vertical green walls and rooftop gardens
  • Irrigation system management
  • Maintenance of ponds and artificial lakes

Environmental & Cleaning Services

A clean and well-maintained environment enhances productivity, well-being, and job satisfaction. A neat and attractive workplace also creates a lasting impression on clients and visitors.

At Red Castle, we believe that the appearance of a facility is an integral part of its identity, which is why we strive to enhance the overall image of every location we serve. We provide high-quality cleaning services throughout the contract duration, delivered by a team of environmental and hygiene professionals using the latest technologies and advanced cleaning equipment.

We offer flexible and attentive cleaning solutions to create a healthy and hygienic environment tailored to your needs.

Our Cleaning Services Include:

  • General cleaning
  • Post-construction cleaning
  • Housekeeping services
  • Deep cleaning
  • Street & public area cleaning
  • Marble and floor polishing
  • Kitchen & equipment cleaning
  • Facade and exterior cleaning
  • Laundry & ironing services
  • Pest control
  • Waste management

Security Services

Red Castle provides comprehensive security services, including property security planning, CCTV monitoring, residential security planning, and explosive detection services. Our tailored security and protection solutions cover various sites, ensuring 24/7 on-site guarding, mobile patrols, entrance and exit monitoring, alarm systems, and remote surveillance capabilities.

We also provide inspection reports and implement security regulations and policies to ensure a safe and secure working and living environment.

Our Security Services Include:

  • Threat assessments & security evaluations
  • Dispute resolution
  • Corporate & personal security plans
  • Project security management
  • Commercial property security planning
  • Residential security planning
  • Logistics & organizational security planning
  • Security status reports & risk analysis
  • Security inspections
  • Control room & monitoring center operations
  • Patrol vehicles & surveillance motorcycles
  • Gate control & monitoring
  • Explosive detection canine units
  • Trained security teams, including:
    • Unarmed trained security personnel
    • Armed trained security personnel
    • Trained personal bodyguards
    • Trained security supervisors
    • Industrial security supervisors
    • Security management
    • Industrial security management
    • Wireless communication & radio systems

Help Desk & Customer Relationship Management

The Help Desk & Customer Relationship Management (CRM) Department plays a vital role as the link between clients and the service team. It is responsible for managing, updating, and approving information, coordinating service requests, responding to inquiries, handling feedback and complaints, and ensuring effective communication.

Additionally, this department manages reception services, collects and analyzes statistical data, ensures service quality, and generates reports on service performance and complaints. In some projects, it also oversees rental management on behalf of property owners.

Our CRM & Help Desk Services Include:

  • 24/7 customer support
  • A unified point of contact for all services
  • Enhancing the first impression of the project
  • Monitoring services & complaint management
  • Call center operation & management
  • Handling inquiries & customer support
  • Managing customer relationship programs
  • Generating follow-up reports
  • Measuring customer satisfaction levels
  • Managing & updating customer information databases
  • Coordinating with service departments to meet customer needs
  • Aligning service goals with customer expectations
  • Managing rental processes on behalf of property owners (if applicable)
  • Developing user guides for internal & external relations
  • Regulating shared customer rights & responsibilities

At Red Castle, we ensure that customer service is streamlined, professional, and responsive, making customer satisfaction our top priority.

Second: Property Management & Occupants' Associations

Property Management

At Red Castle, our Property Management Services are designed to offer tailored solutions that meet the evolving needs of property owners. We ensure that all properties comply with inspection and evaluation standards to guarantee fair returns, sustainability, and longevity.

Our expertise extends to establishing and managing Occupants’ Associations, defining legal frameworks between developers, property owners, and occupants, handling budget planning, generating financial statements, and organizing the collection of financial obligations to support the success and sustainability of each project.

Our Property Management Services Include:

  • Asset record management
  • Detailed periodic reports covering financial, operational, and property conditions
  • Monitoring and evaluating the performance of service providers in operations & maintenance
  • Contract management
  • Management of insurance policies & claims
  • Routine inspections to ensure compliance with health, safety, and security regulations
  • Quality inspection and reporting
  • Development and coordination of preventive maintenance programs & supervision of execution
  • Defining and organizing work scopes for service providers, contractors, and specialists
  • Reviewing quotes and selecting materials & service providers
  • Regulating the use of common areas and overseeing maintenance, repairs, and development projects

With Red Castle, property owners receive comprehensive and strategic property management solutions, ensuring efficiency, sustainability, and financial optimization.

Occupants' Associations Management

The Egyptian government has placed special emphasis on promoting and regulating Occupants’ Associations to help organize and preserve real estate assets. However, the Egyptian real estate market still lacks awareness regarding the proper formation, management, and governance of these associations.

Recognizing this gap, Red Castle has taken the initiative to establish a specialized management division composed of legal experts, accountants, and consultants to develop tailored solutions and governance systems that ensure transparency, fairness, and efficiency in managing these associations.

Our Occupants’ Associations Management Services Include:

  • Assisting in the establishment of Occupants’ Associations & electing the Board of Directors
  • Supporting legal consultants in drafting management agreements, regulations, and membership terms
  • Preparing budget reviews and service fee assessments
  • Setting up bank accounts for the association & implementing financial management systems
  • Defining key performance indicators (KPIs) for facility management agreements
  • Preparing & distributing official communications related to the General Assembly
  • Organizing & coordinating General Assembly meetings and Board meetings
  • Maintaining meeting records & official documents to meet legal requirements
  • Developing governance strategies for managing the community
  • Providing educational materials to board members to ensure awareness of their responsibilities
  • Liaising with the board to clarify budgets & service fees
  • Preparing & issuing annual service fee budgets
  • Generating & distributing financial statements
  • Collecting financial obligations & overdue payments
  • Processing & paying invoices for services rendered on behalf of the association
  • Maintaining and organizing all accounting records
  • Issuing reports on all technical, administrative, financial, and regulatory matters
  • Coordinating annual financial audits
  • Developing long-term property management strategies
  • Archiving all records and accounts as legally required
  • Handling official licenses, renewals, and compliance with government regulations
  • Issuing service fee notices & collecting payments
  • Preparing agendas & notices for all meetings (Board Meetings, Annual General Meetings, Special General Meetings)
  • Mediating & resolving disputes among property owners
  • Managing amendments or additions to community regulations
  • Implementing the association’s bylaws and regulatory amendments
  • Addressing & reporting complaints from property owners regarding shared spaces
  • Preparing & submitting insurance claims

With Red Castle, property owners and occupants can be confident that their associations are legally compliant, financially transparent, and efficiently managed, ensuring the sustainability and value of their properties.

Third: Project Management & Technical Assistance

Project Management Office (PMO)

The Project Management Office at Red Castle plays a crucial role in assisting clients with the execution of unique and temporary projects that may fall outside their core business operations. These projects require specialized management expertise to ensure they are delivered on time, within budget, and with the required quality.

The PMO addresses the challenges and complexities that arise during project execution by monitoring progress, resolving issues, issuing reports, and providing decision-support information. This ensures that projects remain on schedule, financially controlled, and of high quality.

Our Project Management Services Include:

  • Reviewing the project plan to ensure feasibility within the designated timeline and budget
  • Monitoring project costs and ensuring adequate cash flow to prevent delays
  • Tracking the project schedule and ensuring timely completion
  • Supervising the project workforce to ensure qualification, technical competency, and motivation
  • Establishing an efficient communication system to facilitate seamless information flow among all project members
  • Defining quality standards and implementing measures to ensure compliance
  • Selecting materials and resources that optimize cost-efficiency, durability, and maintenance requirements
  • Identifying, assessing, and managing project risks with preventive measures to minimize potential losses
  • Generating periodic project reports that assess progress against initial plans, focusing on schedules, cash flow, and financial status

By partnering with Red Castle, businesses can minimize risks, control costs, and enhance project efficiency, ensuring that their temporary or specialized projects are successfully executed with maximum impact.

Technical Assistance

Red Castle leverages its vast experience in facility and asset management to provide technical assistance that enhances project functionality from a user’s perspective. This ensures optimal space utilization, seamless movement flow, and an efficient operational structure that enhances safety, comfort, and ease of maintenance while minimizing costs.

Our technical assistance follows a structured process that includes the following phases:

1. Design Phase

  • Reviewing architectural and engineering drawings (structural, mechanical, electrical, and plumbing)
  • Ensuring designs facilitate smooth movement and ease of maintenance, cleaning, and operations
  • Verifying that safety and environmental standards are met while eliminating unnecessary costs
  • Optimizing layouts to enhance operational efficiency and user experience

2. Construction Phase

  • Advising on the best materials from an operational perspective, ensuring durability, ease of maintenance, and cost-effectiveness
  • Monitoring construction progress, identifying necessary modifications, and providing real-time feedback to prevent costly corrections
  • Conducting ongoing inspections to ensure adherence to quality standards, making the final acceptance process smooth and efficient

3. Handover Process

  • Appointing a specialized handover team from different fields to inspect the project
  • Preparing a handover schedule and detailed inspection reports
  • Ensuring all observations are documented, followed up on, and resolved by contractors
  • Overseeing the final acceptance to protect the owner’s interests and ensure operational readiness

4. Operations & Maintenance

  • Establishing clear agreements between the owner and the operator, defining:
    • Service Level Agreements (SLAs)
    • Performance standards
    • Quality assurance measures
  • Reviewing operational budgets and maintenance plans to ensure cost-effectiveness
  • Conducting site inspections and performance evaluations to resolve operational challenges and enhance customer satisfaction

Through expert technical support, Red Castle ensures that projects achieve maximum efficiency, sustainability, and cost-effectiveness, making them fully functional and optimized for long-term success.

Fourth: Additional Services

Additional Services

In addition to its core facility and asset management services, Red Castle offers a variety of additional services tailored to meet the unique needs of clients across different operational sectors. These services ensure the sustainability, efficiency, and smooth operation of projects.

Our Additional Services Include:

  • Hotel Apartment Management
  • Residential Property Management & Leasing
  • Beach, Water Park & Swimming Pool Operations
  • Golf Course Management
  • Event Planning & Organization
  • Catering Services for Events & Conferences
  • Logistics & Transportation Services
  • Laundry & Dry Cleaning Services
  • Private & Corporate Transfers
  • Freight & Shipping Services
  • Travel, Booking & Tour Arrangements
  • Satellite Installation & Adjustment
  • Internet Network Setup & Maintenance
  • Custom Services Based on Client Needs

With these additional services, Red Castle ensures an all-encompassing operational framework that enhances efficiency, comfort, and convenience, aligning with the specific demands of every project.